This policy explains what information Cloudduplex collects, how we use it, and the choices you have. We keep it in plain language and only collect what we need to run our services and support you.
Cloudduplex ("Cloudduplex", "we", "us", or "our") provides managed server, cloud, and hosting services. This Privacy Policy applies to our website and to the services we deliver to customers. By using our website or services, you agree to the practices described here.
We collect information in a few ways:
When we manage your servers or infrastructure, we may access systems, configurations, and logs necessary to deliver the service. We treat this information as confidential and use it only to perform the work you've engaged us for.
We do not sell your personal information.
Where applicable data-protection law requires it, we rely on one or more of the following legal bases to process your information: performance of a contract with you, our legitimate interests in operating and securing our services, your consent (which you can withdraw at any time), and compliance with legal obligations.
We share personal information only where necessary, and only with:
Our website uses cookies and similar technologies to keep the site working, remember preferences, and measure traffic. You can control cookies through your browser settings; disabling some cookies may affect how the site works. If we use third-party analytics or a live-chat tool, those providers may set their own cookies under their respective privacy policies.
We keep personal information only for as long as needed for the purposes described in this policy, to comply with our legal, accounting, or reporting obligations, and to resolve disputes. When information is no longer required, we delete or anonymise it.
We apply appropriate technical and organisational measures to protect your information, including access controls, encryption in transit, and ongoing monitoring. No method of transmission or storage is completely secure, so while we work hard to protect your data, we cannot guarantee absolute security.
Depending on your location, you may have the right to access, correct, update, or delete your personal information; to object to or restrict certain processing; to data portability; and to withdraw consent. To exercise any of these rights, contact us using the details below. We may need to verify your identity before acting on a request.
Cloudduplex operates from India and works with customers and providers globally. Your information may be processed in countries other than your own. Where we transfer data internationally, we take steps to ensure it is protected in line with this policy and applicable law.
Our services are intended for businesses and are not directed at children. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will delete it.
We may update this policy from time to time. When we do, we'll revise the "Last updated" date above. Significant changes will be communicated where appropriate. Your continued use of our website or services after changes take effect constitutes acceptance of the revised policy.
If you have questions about this policy or how we handle your information, contact us at support@cloudduplex.com or call +91 85085 69069. You can also use our contact form.