These terms set out the rules for using the Cloudduplex website and services. Please read them carefully. By accessing our website or engaging our services, you agree to be bound by these terms.
These Terms of Service ("Terms") form a legal agreement between you and Cloudduplex ("Cloudduplex", "we", "us", or "our") governing your access to and use of our website and services. If you are entering into these Terms on behalf of a company or other entity, you represent that you have authority to bind that entity. If you do not agree with these Terms, do not use our website or services.
Cloudduplex provides managed server, cloud, and hosting services, along with related technical support. The specific scope, deliverables, and pricing of any engagement are set out in a separate order, proposal, or support plan agreed between us. In the event of a conflict, that agreement takes precedence over these Terms for the matters it covers.
You are responsible for the accuracy of the information you provide, for maintaining the confidentiality of any credentials, and for all activity that occurs under your account or systems we manage on your behalf. You agree to notify us promptly of any unauthorised use or security concern.
You agree not to use our website or services to:
We may suspend or restrict services if we reasonably believe your use breaches these Terms or poses a risk to our systems or other customers.
Fees for our services are as set out in your order or support plan. Unless stated otherwise, invoices are due on receipt. Payments can be made through the methods listed on our payment page. Late or non-payment may result in suspension of services. All fees are exclusive of taxes unless stated, and you are responsible for any applicable taxes.
We aim to provide reliable, responsive service and support in line with any service levels described in your agreement. Where no specific service level is agreed, we will use commercially reasonable efforts to provide support and maintain availability. Scheduled maintenance and events outside our reasonable control may affect availability from time to time.
The Cloudduplex website, branding, and all associated content are owned by us or our licensors and are protected by intellectual property laws. Nothing in these Terms transfers ownership of our intellectual property to you. You retain ownership of your own data and content; you grant us the limited rights necessary to deliver the services you've engaged us for.
Each party may have access to the other's confidential information. Both parties agree to protect such information, use it only as needed to perform under these Terms, and not disclose it to third parties except as permitted or required by law.
Our services may involve or link to third-party platforms (for example cloud providers, payment processors, or monitoring tools). We are not responsible for the content, policies, or practices of third parties, and your use of those services is governed by their own terms.
Except as expressly stated in a written agreement with you, our website and services are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the services will be uninterrupted or error-free.
To the maximum extent permitted by law, Cloudduplex will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill. Our total aggregate liability arising out of or relating to the services will not exceed the amount you paid to us for the services in the three months preceding the event giving rise to the claim.
You agree to indemnify and hold Cloudduplex harmless from any claims, damages, liabilities, and expenses arising from your breach of these Terms, your misuse of the services, or your violation of any law or third-party right.
These Terms apply for as long as you use our website or services. Either party may terminate an engagement in accordance with the applicable order or support plan. We may suspend or terminate access immediately if you materially breach these Terms. Provisions that by their nature should survive termination (such as confidentiality, intellectual property, disclaimers, and limitation of liability) will continue to apply.
These Terms are governed by the laws of India, without regard to conflict-of-law principles. The courts located in India will have exclusive jurisdiction over any dispute arising out of or relating to these Terms, unless otherwise agreed in writing.
We may update these Terms from time to time. When we do, we'll revise the "Last updated" date above. Your continued use of our website or services after changes take effect constitutes acceptance of the revised Terms.
If you have questions about these Terms, contact us at support@cloudduplex.com or call +91 85085 69069. You can also use our contact form.